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ShippingPlease be advised shipments have been experiencing delays due to COVID-19. We ask that you please be patient while waiting for your order. Once it leaves our distributor's facility all shipments become the property of the shipping provider, and all inquiries + updates regarding delivery status should be directed to the shipping provider first. After you contact the shipping provider, if your shipment has been determined lost or damaged, please contact our customer service team at :info@aosmprints.com. All prints are made to order and take between 3-7 days to be printed, with an additional 2-5 days for delivery. Shipping fees vary between $15 and $20 depending on size and location.
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What Is The Difference Between Canvas Print and Fine Art Paper?A Canvas Print is made out of premium canvas material, which is the same material used to do an original painting. A Fine Art Paper Print is an acid free matte paper usually made out of thick, high quality 100% Cotton rag content. Galleries and museums usually prefer fine art paper prints, and can last on average of 75-100 years. Fine Art prints may scratch easily and should be framed as soon as possible to protect them.
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How Can I Order a Custom Painting?Please complete our commission request form to receive a precise estimate.
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I Just Placed A Print Order, What's Next?"After you place an order, you should receive an e-mail with tracking information as soon as the order is fulfilled by our team or distributor. Please note that different prints may ship separately depending on the type. If you have any questions or concerns, please reach out to the team at info@aosmprints.com.
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Do We Offer International Shipping?International shipping is currently available for prints and commissioned pieces.
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What If My Items Are Lost, Stolen, or Damaged?"Once items leave our distributor's facility all shipments become the property of the shipping provider, and all inquiries + updates regarding delivery status should be directed to the shipping provider first before contacting us. After you contact the shipping provider if your shipment has been determined by the provider to be lost or stolen, please contact our customer service team at :info@aosmprints.com within 30 days from shipment. After 30 days, we can no longer investigate the issue. For damaged items : Please take photos of the damage including packaging, items, and packing slip, then E-mail them to info@aosmprints.com. Depending on the nature of the situation, a replacement or shop credit may be issued at our discretion.
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Can I Return My Order?Due to the made to order nature of prints and commissioned work, unfortunately we do not issue refunds or honor cancellations. If a mistake was made with your order or you received the wrong print, please contact our customer service team at info@aosmprints.com
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How Do I Know What Size To Order?Please see our sizing chart here
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